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It serves as a comprehensive solution that seamlessly integrates customer service and sales functionalities, empowering ecommerce companies to enhance their operations and maximize their potential.
Customer service lies at the heart of any successful ecommerce venture. With EQUP, businesses can effortlessly manage customer interactions across multiple channels, including email, live chat, social media, and phone calls. The platform provides a unified view of customer inquiries and issues, enabling efficient ticket management, automated responses, and timely resolution.
However, EQUP goes beyond customer service by incorporating robust sales CRM features tailored to the unique dynamics of ecommerce. It equips businesses with valuable tools to streamline sales processes, manage leads, and drive revenue growth. Through EQUP, ecommerce companies can effortlessly track and manage sales opportunities, nurture leads, and analyze sales performance data to identify trends and make informed business decisions.

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